Return Policy

At James Cress Florist, we are committed to exceptional service and products. We offer a 100% satisfaction guarantee on all our floral arrangements and bouquets. Our goal is to ensure that every customer is delighted with their purchase.

Non-Returnable Items

Due to the perishable nature of flowers, we are unable to accept returns on any floral arrangements or bouquets. We take great care in ensuring the freshness and quality of our products from the point of sale to delivery.

Satisfaction Guarantee

We understand that sometimes an arrangement may not fully meet your expectations. If you are not completely satisfied with your purchase, please reach out to us within 7 days of delivery. We are here to resolve any issues and ensure your satisfaction.

Resolution Options

  • Replacement: We can arrange for a replacement of the original arrangement or bouquet at no additional cost.
  • Credit: You may choose a credit for the amount paid, which can be used towards any future purchase at James Cress Florist.
  • Refund: Depending on the specific circumstances, we may provide a full or partial refund.

Contact Us

Please contact our customer service team to discuss any concerns about your order at:


Phone: 631-724-0333