We offer a 100% satisfaction guarantee on all purchases. Due to the perishable nature of flowers, our policy is not to issue a refund on any purchases made. However, we are happy to ensure customer satisfaction by offering replacements for those orders that do not meet our customer's expectations. Alternatively, we might offer free upgrades on future orders or store credit. Please call us to request help with an order if you are dissatisfied. Some restrictions may apply.
The maximum liability of any purchase is the total value of the purchase. We reserve the right not to issue refunds, redeliveries, credits, etc., at our sole discretion.
We're committed to 100% customer satisfaction. However, there may be times when an arrangement might not meet your expectations. Due to the nature of flowers and floral arrangements, we do not accept returns. If you are unhappy with your arrangement or bouquet, please contact us within 24 hours of order delivery to discuss a potential replacement arrangement or bouquet. Options may include a replacement of your arrangement, a credit towards a future purchase, or a full or partial refund. Refunded orders may take up to 10-14 business days to process.