Política de reembolso

Customer Address Errors & Chargeback Waiver

It is the sole responsibility of the customer to provide a complete and accurate shipping address at the time of purchase. James Cress Florist is not responsible for orders delivered to an incorrect address provided by the customer.

By placing an order, you acknowledge and agree that:

  • If an order is delivered to an address you provided in error, no refund, replacement, or chargeback will be issued. James Cress Florist will not be held liable for any loss resulting from an incorrect address submitted by the customer.
  • Orders may only be modified or cancelled within 15 minutes of being placed. After this window, your order enters processing and no changes — including address corrections — can be accommodated.
  • Initiating a chargeback for an order delivered to a customer-provided incorrect address constitutes a dispute in bad faith. We reserve the right to contest all such chargebacks with documentation of the address submitted at checkout.

If you realize you've made an address error, contact us immediately at (631) 724-0333 or support@JamesCressFlorist.com. We will do our best to assist if your order has not yet been processed.


Our Guarantee & Refund Policy 

At James Cress Florist, customer satisfaction is our priority for orders delivered within the United States and Canada. If you are unhappy with your purchase, you can request a refund or replacement by:

  • Contacting James Cress Florist within five days of delivery
  • Calling our customer service line at (631) 724-0333
  • Visiting one of our James Cress Florist locations

If an item is unavailable or doesn’t meet our quality standards, we may substitute it with a product of equal or higher value. Rest assured, our commitment to quality remains unchanged.

Once an order has been shipped or delivered, it cannot be modified or canceled.

To ensure maximum freshness, flowers may arrive in bud form. With proper care, including re-cutting the stems and placing them in clean water, blooms should open within a few days.

For late or missing deliveries, you can track the order’s status. Most deliveries are completed by 8 PM in the recipient’s time zone.

Our Unmatched Guarantee

We stand behind our products and services. If you or your gift recipient aren’t completely delighted with the freshness, quality, or presentation of your order, we’ll make it right with a replacement or refund. Your trust in us is our highest priority.

Return and Refund Eligibility

If your purchase does not meet expectations, here’s how we address specific concerns:

  • Damaged or Wilted Flowers: Report the issue within 24 hours of delivery, and we’ll send a replacement or provide a full refund.
  • Wrong Item Delivered: If your order does not match your specifications, let us know immediately so we can correct the mistake or issue a refund.
  • Delivery Errors: If we fail to deliver on the specified date due to an error on our part, we’ll resolve the issue or process a refund.
  • Cancellation Policy: Orders can be canceled up to 24 hours before delivery. Same-day orders must be canceled within one hour of being placed.

Requesting a Refund or Replacement

To request a replacement, refund, or return, reach out to our customer service team:

When contacting us, include your order number, a description of the issue, and photos of the product (if applicable) to help us resolve the problem quickly.

Substitutions and Delivery Timing

If a selected item is unavailable or doesn’t meet our quality standards, we may substitute it with a comparable or higher-value product. While we strive to deliver on the requested date, factors like weather or unforeseen events may occasionally cause delays. We’ll notify you promptly in such cases.

Why Choose James Cress Florist?

We aim to provide unmatched value and service. Here’s how we ensure your satisfaction:

  • Every arrangement is crafted with the highest attention to detail and quality.
  • We personally handle the selection, arrangement, and packaging of every order.
  • Our commitment to excellence reflects your thoughtfulness and care in sending a gift.

When you choose James Cress Florist, you’re not just sending a gift—you’re sharing a heartfelt expression of care and quality.