We are here to help

Contact James Cress Florist

Questions before you order, help with flowers on their way, or a card message you would like to change: the family and designers who make your arrangement answer every message.

Send us a message

Include your order number if you have one and we can look it up straight away. For a delivery today, calling is fastest.

We reply from support@jamescressflorist.com. For a same-day change, call (631) 724-0333.

Visit one of our Long Island shops

Three family-run shops and our design studio, the same designers behind every arrangement on this site. Walk in for flowers today, a sympathy piece for a service, or a consultation about a wedding.

  • Smithtown

    127C East Main Street
    Smithtown, NY 11787

    (631) 724-0333

    Mon to Sat 8 AM to 6 PM
    Sun 8 AM to 3 PM

    Directions

  • Commack

    6572 Jericho Turnpike
    Commack, NY 11725

    (631) 462-9393

    Hours vary by season, call ahead

    Directions

  • Port Jefferson Station

    36 Nesconset Highway
    Port Jefferson Station, NY 11776

    (631) 473-7400

    Hours vary by season, call ahead

    Directions

  • Design Studio and Wedding Center

    155 East Main Street, Suite 250
    Smithtown, NY 11787

    Our wedding and event center, and the studio where every custom design we offer, locally and nationwide, is created.

    Directions

Quick answers

Can you deliver today?

Yes. Order by 2 PM Monday to Friday or 12:45 PM Saturday (recipient's local time) and a local florist delivers the same day, on Long Island from our own shops and across the country through our florist partners. Sunday deliveries are available in many areas; the product page shows the delivery line for your date.

Where do you deliver?

Flowers and plants reach almost every town in the United States and Canada through our own shops and our florist partners; gift baskets ship across the USA. Flower delivery by state shows the towns and cutoffs.

How do I add a card message?

Type it in the card message box at checkout and it is written on the card that travels with the flowers, exactly as you wrote it. Forgot? Call us or reply to your order confirmation and we will add it before the arrangement leaves the shop.

How far ahead should I order funeral flowers?

A day ahead is ideal for standing sprays, casket sprays and wreaths, which our designers build to order and time to the service. Same-day is often possible; call the shop with the funeral home, service date and time and we will confirm.

Can I change the address or cancel after ordering?

Call us as soon as you can with your order number. Changes and cancellations are possible until the arrangement is designed and out for delivery; for shipped gift baskets, until the box leaves our partner.

What if the flowers arrive late or not as expected?

Tell us right away and we make it right with a replacement or a refund; that is our 100% Smile Guarantee. Fresh flowers vary with the season, so a designer may substitute stems of equal or greater value while keeping the look and colour palette. Details in the refund policy.

Do you do weddings and events?

Yes. James Cress has designed wedding and event flowers on Long Island since 1903. Start with a free consultation or browse the wedding gallery.

Do you handle corporate or bulk orders?

Yes. For flowers or gifts to several addresses, place one order per recipient so each gets its own card and delivery confirmation, or send us your list and we will set it up. See corporate gifts.